We understand that receiving your order in perfect condition is essential, especially with perishable goods like fruits and vegetables. That’s why we have a 1-day return policy, allowing you to request a return within 1 day of receiving your order.

Eligibility for Return / Refund

• The product must be damaged or in poor condition when it arrives.
• If there is a significant delay in delivery (exceeding 15 days from the order date), you are also eligible for a refund.
• Please provide proof of purchase (receipt or order confirmation) when requesting a return or refund.

How to Initiate a Return

To start the return process, simply reach out to us at sales@egyptsupplierstore.com. Once we confirm the return, we’ll send our delivery team to collect the item.

For any questions or concerns about returns, feel free to contact us at the above email address.

Damaged or Incorrect Items

Please inspect your order as soon as you receive it. If your items are damaged, defective, or if you received the wrong product, contact us immediately so we can resolve the issue as quickly as possible.

Non-returnable Items

Unfortunately, we cannot accept returns if the item is in good condition and meets quality standards, or if more than 1 day has passed since you received the order.

Exchanges

If you need to exchange an item, the quickest way is to return the unwanted item, and once the return is processed, you can place a new order.

Refund Process

If you want to have a refund, please send us email on sales@egyptsupplierstore.com with your refund request. Approved refunds will be issued to your original payment method within 7 business days. Please keep in mind that your bank or payment provider may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you still haven’t received it, please contact us at sales@egyptsupplierstore.com.